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Shipping & Returns 

Shipping Policy

1. Shipping Methods:

  • We offer various domestic shipping methods, including standard shipping and expedited shipping.

  • Customers can choose their preferred shipping method during the checkout process.

2. Shipping Rates:

  • Shipping rates are calculated based on the destination, weight, and dimensions of the package.

  • Customers can view the shipping cost before completing their purchase.

3. Processing Time:

  • Orders are typically processed and shipped within 1-2 business days after payment confirmation.

  • Customers will receive a confirmation email with tracking information once their order has been shipped.

4. Delivery Time:

  • Delivery times may vary depending on the shipping method and destination.

  • Estimated delivery times will be provided during the checkout process.

  • Please note that delivery times may be affected by factors beyond our control, such as weather conditions or customs delays for international shipments.

5. Order Tracking:

  • Customers can track their orders using the provided tracking number.

  • Tracking information will be available on our website and through the shipping carrier's website.

6. Local Deliveries

  • We currently offer free local deliveries to the Richmond Metro Area.

  • Same-day local deliveries will be offered to orders placed Tuesday-Friday by 1:00 PM EST.

7. Returns and Exchanges:

  • Please refer to our Returns and Exchanges policy for information on returning or exchanging products.

8. Customer Support:

  • If customers have any questions or concerns regarding shipping, they can contact our customer support team for assistance.

Return & Exchange Policy

At Insomnia Book Company, we strive to provide our customers with a satisfying shopping experience. We understand that sometimes returns or exchanges may be necessary. Please review our Returns and Exchange Policy below:

 

1. Eligibility for Returns and Exchanges:

  • We accept returns and exchanges within 14 days from the date of delivery.

  • To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging.

  • Certain items, such as digital downloads or personalized/customized products, may not be eligible for returns or exchanges. Please check the product description for specific details.

2. Process for Returns and Exchanges:

  • To initiate a return or exchange, please contact our customer support team within the specified time frame.

  • Provide your order number and a detailed explanation of the reason for the return or exchange.

  • Our customer support team will guide you through the return or exchange process and provide you with the necessary instructions.

3. Return Shipping:

  • For returns or exchanges due to a defect or error on our part, we will cover the return shipping costs.

  • If the return or exchange is due to a customer's preference or change of mind, the customer will be responsible for the return shipping costs.

  • We recommend using a trackable shipping method to ensure the safe return of the item.

4. Refunds and Exchanges:

  • Once we receive the returned item and verify its condition, we will process the refund or exchange.

  • Refunds will be issued to the original payment method used for the purchase.

  • Exchanges will be processed based on the availability of the desired item. If the requested item is not available, we will provide a refund or offer an alternative solution.

5. Non-Refundable Items:

  • Certain items may be non-refundable, such as digital downloads or items that are marked as final sale. Please check the product description for specific details.

6. Damaged or Defective Items:

  •  If you receive a damaged or defective item, please contact our customer support team immediately.

  • Provide clear photos or videos showing the damage or defect, along with your order number and a detailed explanation.

  • We will assess the situation and provide a suitable solution, which may include a replacement, refund, or store credit.

7. Customer Support:

  • If you have any questions or need assistance with returns or exchanges, please contact our customer support team. We are here to help.

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Please note that this Returns and Exchange Policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates or modifications.

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Thank you for shopping at Insomnia Book Company. We appreciate your business!

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